ONLINE ORDERS

Search for the item you want by using the menu on the left. To order just click "Add to basket" The Shopping Basket will allow you to delete items or change quantities and will calculate your carriage charge depending on the size of the item. To complete the order you will need to click on "Checkout". At this point it is necessary to register your personal details if you have not already done so. You will then need to enter your payment details in our secure area to complete the order.

IS THE ONLINE ORDERING SECURE?

Shopping using a card has now become an accepted way to pay for goods or services. We are all comfortable with handing our card to a shop assistant or waiter, or giving our card details to someone on the other end of the telephone.
For many people however putting card details into a web site is still uncomfortable, as we are not sure what is happening to the information we are submitting or where it is going.
When you shop with a merchant who uses Paypal you can be assured that your card details are securely encrypted during transport over the Internet so no one can read your card information. The card details are only transported to a Bank to authorise your purchase.

TELEPHONE ORDERS

Telephone us with your requirements, credit card or debit card details and address for delivery (which should normally be the address of the registered card holder). We take Visa, Mastercard, Switch , but cannot take Solo or Visa Electron over the telephone.

We will confirm availability of stock and arrange dispatch. For security reasons we recommend that you do not e-mail or fax your credit/debit card details to us.

HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED?

If all the items you ordered are in stock we will normally ship your order within 3 working days. All efforts are made to fulfill orders within 14 working days, however additional and unavoidable delays may occur subject to product availability.

WHAT ARE THE POSTAGE COSTS ?

If you are purchasing an item which may be very light in weight it may be more effective for you to call our sales team on 01274 371271 and enquire into regular postage (other than courier). This option is available to you, but you must phone us to arrange this.

When an item is selected, the shopping cart function indicates the price of the item to ship via a prearranged code.

ISLE OF MAN, ISLE OF SCILLY

Please contact us for shipping costs. Tel 01274 371271

INTERNATIONAL ORDERS* - Price on asking

All attempts are made to ship within for 48 hours from receipt of order, subject to supplier vailability.

*Please note that we cannot accept international credit card transactions.

MY GOODS HAVE NOT ARRIVED / DAMAGED IN TRANSIT ?

In this event please contact us on 01274 371271

Claims regarding damaged goods, short delivery, non delivery or incorrect goods cannot be entertained unless received within 7 days from receipt of the goods.

SPECIAL ORDER GOODS

Non stock items ordered to your specification are non refundable / returnable "If not required" (minimum deposit of 20% must be given to order)